1. This position is 100% Remote
2. Salary Base $60k - $90k d ependent on skill level
3. Performance bonuses
4. Growth opportunities
5. Company prides itself on accurate estimates and superb client relationships that are developed and are ongoing
6. As part of the process, there will be an Xactimate Practical as part of the interview.
• My Client Company serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.
• You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.
• You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who is able to grasp TPA/Carrier/Contractor relations
and needs, and brainstorm ways to satisfy them.
• If you have knowledge of our industry and a hunger to improve it, we’d like to meet you.
• Your goal will be to help us safeguard our revenue and retain our clients.
• Review estimate requests and assign them to Production Team
• Quality Assurance review and Estimate delivery to Clients
• Maintain Estimate Delivery Time and Quality expectations
• Write Xactimate & Symbility estimates
• Manage TPA/MRP/Carrier requirements and reach quick settlements
• Work with Intake and Production teams to improve estimate delivery process
• Build relationships with key employees among clients
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams to address customers’ needs
• Help sales team up-sell services
• Expert/Advanced skill in Xactimate and Xactanalysis Required
•2+ Year Symbility software knowledge Preferred
• Experience with TPAs, MRPs , and satisfying Carrier Requirements for Contractors Required
• Experience with DASH/Nextgear, PSA, and Restoration Manager Preferred
• Experience with Matterport Preferred
• Proven experience as a Client Relations Manager or Relationship Manager
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
Position Particulars:
1. Hours are
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